INTRODUCTION
SINCE **APPLY ON THE WEBSITE** TRACKER HAS BEEN CARING FOR THE JOURNEY
OF PEOPLE ALL OVER SOUTH AFRICA. WE UNDERSTAND THAT A TRACKING SERVICE
MEANS MORE TO PEOPLE THAN JUST THEFT RETRIEVAL, WHICH IS WHY OVER THE
LAST **APPLY ON THE WEBSITE** YEARS, WE HAVE BECOME MUCH MORE THAN
JUST A STOLEN VEHICLE RECOVERY (SVR) COMPANY. WERE HERE TO HELP YOU
TAKE CARE OF THE THINGS THAT MATTER THE MOST WHETHER ITS THE SAFETY OF
YOUR LOVED ONES OR THE GROWTH OF YOUR BUSINESS. TRACKER REQUIRES THE
SERVICES IN THIS NEWLY CREATED POSITION OF A DIGITAL BROKER SALES
CONSULTANT SUPPORTING OUR INSURANCE PORTFOLIO IN THE ACQUISITIONS
CONTACT CENTRE SITUATED AT THE HEAD OFFICE BASED IN JOHANNESBURG.
JOB DESCRIPTION
THE CONSULTANT IS RESPONSIBLE FOR SALES AND LEAD CONVERSIONS IN LINE
WITH SHORT-TERM INSURANCE PROCESSES, PROCEDURES AND BUSINESS RULES.
THIS IS DONE OVER AND ABOVE A DIGITAL PLATFORM THAT IS USED TO ONBOARD
AND SERVICE CUSTOMERS ASSISTING CUSTOMERS USING OMNI CHANNELS
(TELEPHONIC, ONLINE CHAT, APP ETC.) MARKETING OF TRACKER FINANCIAL
SERVICES TO BOTH EXISTING AND NEW CUSTOMERS HANDLE INBOUND AND MAKE
OUTBOUND CALLS ACCORDING TO CAMPAIGN REQUIREMENTS, WHERE NEEDED
DEMONSTRATE EXCELLENT KNOWLEDGE OF PRODUCTS, SERVICE OFFERINGS AND
SYSTEMS / PLATFORMS USED IN ADDITION TO THE DIGITAL PLATFORM,
PROVIDING SOLUTIONS TO CUSTOMERS, WHERE NEEDED, TO HELP CHOOSE THE
RIGHT COVER ALIGNED TO THE CUSTOMER NEEDS (FNA) DEALING WITH CUSTOMER
QUERIES AND COMPLAINTS IN A COMPETENT, EFFICIENT AND PROFESSIONAL
MANNER, IN ACCORDANCE TO TRACKERS QUALITY STANDARDS AND VALUES
EFFECTIVE COMMUNICATION WITH CUSTOMERS, PARTNERS AND INTERNAL
STAKEHOLDERS PROVIDING ON-GOING SERVICE AND SUPPORT TO TRACKERS
CUSTOMER BASE ON POLICY AMENDMENTS, RENEWALS AND CLAIMS ETC., WHERE
NEEDED RETENTION OF TRACKERS EXISTING BUSINESS RENEWAL DISCUSSIONS
WITH CUSTOMERS IN LINE WITH FAIS, WHERE NEEDED PROVIDE FEEDBACK TO
INTERMEDIARIES AND MANAGEMENT REGARDING STATUS OF LEADS ENSURE
CONSISTENT ACHIEVEMENT OF TARGETS OFFERING OUTSTANDING CUSTOMER
EXPERIENCE BE ABLE TO WORK FLEXIBLE HOURS (WHICH WILL / MIGHT INCLUDE
AFTER HOURS AND WEEKENDS. IN LINE WITH THE NATURE OF THE SERVICES
PROVIDED VIA A DIGITAL PLATFORM) COMFORTABLE ADOPTING AND INTERACTING
WITH NEW TECHNOLOGIES AND PLATFORMS
MINIMUM REQUIREMENTS
MINIMUM MATRIC / GRADE **APPLY ON THE WEBSITE** RE5 AND THE FULL
INSURANCE QUALIFICATION **APPLY ON THE WEBSITE** FAISCREDITS IS A
REQUIREMENT MINIMUM 3 YEARS CONTACT CENTRE EXPERIENCE IN AN INSURANCE
SALES ENVIRONMENT IS ESSENTIAL MS OFFICE KNOWLEDGE (BASIC OR
INTERMEDIATE EXCEL) EQUITY STATEMENT WE ARE COMMITTED TO EMPLOYMENT
EQUITY WHEN RECRUITING INTERNALLY AND EXTERNALLY. IT IS COMPANY POLICY
TO PROMOTE FROM WITHIN WHEREVER POSSIBLE. THEREFORE, PLEASE BE AWARE
THAT INTERNAL CANDIDATES WILL BE CONSIDERED FIRST BEFORE REVIEWING
EXTERNAL APPLICANTS, PROVIDED THAT THIS SUPPORTS ACHIEVEMENT OF OUR
EMPLOYMENT EQUITY GOALS PLEASE NOTE: IF YOU HAVE NOT HEARD FROM US
WITHIN 4 WEEKS, IT MEANS THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL. Position: Digital Broker Consultant: Customer Service Acquisitions
INTRODUCTION
SINCE **APPLY ON THE WEBSITE** TRACKER HAS BEEN CARING FOR THE JOURNEY
OF PEOPLE ALL OVER SOUTH AFRICA. WE UNDERSTAND THAT A TRACKING SERVICE
MEANS MORE TO PEOPLE THAN JUST THEFT RETRIEVAL, WHICH IS WHY OVER THE
LAST **APPLY ON THE WEBSITE** YEARS, WE HAVE BECOME MUCH MORE THAN
JUST A STOLEN VEHICLE RECOVERY (SVR) COMPANY. WERE HERE TO HELP YOU
TAKE CARE OF THE THINGS THAT MATTER THE MOST WHETHER ITS THE SAFETY OF
YOUR LOVED ONES OR THE GROWTH OF YOUR BUSINESS. TRACKER REQUIRES THE
SERVICES IN THIS NEWLY CREATED POSITION OF A DIGITAL BROKER SALES
CONSULTANT SUPPORTING OUR INSURANCE PORTFOLIO IN THE ACQUISITIONS
CONTACT CENTRE SITUATED AT THE HEAD OFFICE BASED IN JOHANNESBURG.
JOB DESCRIPTION
THE CONSULTANT IS RESPONSIBLE FOR SALES AND LEAD CONVERSIONS IN LINE
WITH SHORT-TERM INSURANCE PROCESSES, PROCEDURES AND BUSINESS RULES.
THIS IS DONE OVER AND ABOVE A DIGITAL PLATFORM THAT IS USED TO ONBOARD
AND SERVICE CUSTOMERS ASSISTING CUSTOMERS USING OMNI CHANNELS
(TELEPHONIC, ONLINE CHAT, APP ETC.) MARKETING OF TRACKER FINANCIAL
SERVICES TO BOTH EXISTING AND NEW CUSTOMERS HANDLE INBOUND AND MAKE
OUTBOUND CALLS ACCORDING TO CAMPAIGN REQUIREMENTS, WHERE NEEDED
DEMONSTRATE EXCELLENT KNOWLEDGE OF PRODUCTS, SERVICE OFFERINGS AND
SYSTEMS / PLATFORMS USED IN ADDITION TO THE DIGITAL PLATFORM,
PROVIDING SOLUTIONS TO CUSTOMERS, WHERE NEEDED, TO HELP CHOOSE THE
RIGHT COVER ALIGNED TO THE CUSTOMER NEEDS (FNA) DEALING WITH CUSTOMER
QUERIES AND COMPLAINTS IN A COMPETENT, EFFICIENT AND PROFESSIONAL
MANNER, IN ACCORDANCE TO TRACKERS QUALITY STANDARDS AND VALUES
EFFECTIVE COMMUNICATION WITH CUSTOMERS, PARTNERS AND INTERNAL
STAKEHOLDERS PROVIDING ON-GOING SERVICE AND SUPPORT TO TRACKERS
CUSTOMER BASE ON POLICY AMENDMENTS, RENEWALS AND CLAIMS ETC., WHERE
NEEDED RETENTION OF TRACKERS EXISTING BUSINESS RENEWAL DISCUSSIONS
WITH CUSTOMERS IN LINE WITH FAIS, WHERE NEEDED PROVIDE FEEDBACK TO
INTERMEDIARIES AND MANAGEMENT REGARDING STATUS OF LEADS ENSURE
CONSISTENT ACHIEVEMENT OF TARGETS OFFERING OUTSTANDING CUSTOMER
EXPERIENCE BE ABLE TO WORK FLEXIBLE HOURS (WHICH WILL / MIGHT INCLUDE
AFTER HOURS AND WEEKENDS. IN LINE WITH THE NATURE OF THE SERVICES
PROVIDED VIA A DIGITAL PLATFORM) COMFORTABLE ADOPTING AND INTERACTING
WITH NEW TECHNOLOGIES AND PLATFORMS
MINIMUM REQUIREMENTS
MINIMUM MATRIC / GRADE **APPLY ON THE WEBSITE** RE5 AND THE FULL
INSURANCE QUALIFICATION **APPLY ON THE WEBSITE** FAISCREDITS IS A
REQUIREMENT MINIMUM 3 YEARS CONTACT CENTRE EXPERIENCE IN AN INSURANCE
SALES ENVIRONMENT IS ESSENTIAL MS OFFICE KNOWLEDGE (BASIC OR
INTERMEDIATE EXCEL) EQUITY STATEMENT WE ARE COMMITTED TO EMPLOYMENT
EQUITY WHEN RECRUITING INTERNALLY AND EXTERNALLY. IT IS COMPANY POLICY
TO PROMOTE FROM WITHIN WHEREVER POSSIBLE. THEREFORE, PLEASE BE AWARE
THAT INTERNAL CANDIDATES WILL BE CONSIDERED FIRST BEFORE REVIEWING
EXTERNAL APPLICANTS, PROVIDED THAT THIS SUPPORTS ACHIEVEMENT OF OUR
EMPLOYMENT EQUITY GOALS PLEASE NOTE: IF YOU HAVE NOT HEARD FROM US
WITHIN 4 WEEKS, IT MEANS THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.
We need : English (Good)
Type: Permanent
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Category: Others
